Frequently Asked Questions

Unfortunately No. Our policy for our deposits for all our treks and tours is that they are 100% non-refundable. There are no exceptions due to the fact that GUIDING CUSCO spends a great deal of expense buying permits, entrance fees and making deposits for reservations or services, most of which are non-exchangeable, non-transferable and non-refundable by government regulation.

Unfortunately the answer is NO (this applies to the Inca Trail and the rest of the tours). Once the permits or tickets have been purchased the government does not allow any changes.

Entrance fees especially to Machupicchu, Inca Trail, Machupicchu Mountain and Huayna Picchu are limited and we must purchase them immediately upon booking.
Note: For alternative treks, it may be possible to change your date for an additional fee. Please contact us ASAP.

Upon arriving in Cusco you will have to make the total cancellation of your reservation during your briefing. Cash is recommended. If you wish to pay by credit card you will have to pay a 5% commission fee.

YES, you must bring your original passport and it must be the same passport number you sent us to reserve your permit.

Important: YOUR PASSPORT MUST BE VALID FOR AT LEAST 6 MONTHS FROM THE DAY YOU ENTER PERU.
If you are renewing your passport, send us your old passport info to secure your permit, and we can update it later for a fee of $25 per person. You must bring both passports if you do not wish to pay this fee.

According to Peruvian law, you must be under 18 years of age at the time of your trek. University students must present a valid university ID (with photo and expiration date).

• Students 11-17 years old: $30 USD discount
• Children 2-11 years old: $40 USD discount
• Children 0-2 years old: Free

The briefing will be at your accommodation at 6:00 pm one night before the trek or any tour you book.

Of course! During your trek or tour, your important luggage can be stored in our office or at your hotel, wherever you feel confident and convenient.

Yes. Included in our packages is pick up and drop off at your hotel upon return. If you booked in the Sacred Valley (Ollantaytambo/Urubamba), we can drop you off there too.

We normally book the train at 14:55 or 15:20. This gives you plenty of time to enjoy Machu Picchu and arrive back in Cusco around 7:00 pm.

The upgrade to the Vistadome train (panoramic windows, snacks, dance show) is $60 USD per person.

The weather is unpredictable. You will pass through many microclimates. We recommend that you dress in layers to adapt to the different weather changes.

If you spend 2-3 days in Cusco acclimatizing and drink plenty of water, you should be fine. Remedies include: Water, Coca Tea, and Oxygen (our guides carry it). Consult your doctor about Diamox.

GUIDING CUSCO provides a private toilet tent. It is a camping toilet with a seat, kept clean and hygienic, always installed at a comfortable distance from camp.

Maximum group size is 8 people. Normally our groups are between 4-6 people. We specialize in small and private groups.

Tipping is not mandatory but highly appreciated if you received excellent service. It is a custom in the tourism industry in Peru and supports our staff.

Yes. We are a local operator of sustainable and responsible tourism. We protect the environment and benefit local communities while respecting their culture.